When would I want to divert my calls?

Answer: 

You can choose to have RED take all your calls, just as if you had a front-of-house Receptionist;
You can have calls diverted when your phone is engaged;
You can have calls diverted when your phone is unanswered; or
You can divert all calls for a period of time – when you’re in a meeting, ill, or on holiday for instance.

RED advises setting up the ‘Divert on Engaged’ and the ‘Divert on Unanswered’ and leaving that in place. The divert facility is recognised by your provider and calls routed accordingly.

IMPORTANT - Before getting your Telephone Answering Service in place, ensure your provider has enabled Call Diversion on your account – this will probably have a small monthly or quarterly fee.  Allow 24-48 hours for this to be activated.